Do you have Collections experience and thrive in a fast-paced environment? Have a strong desire to learn and grow your professional career in banking? Then apply for our Debt Collector position now! This is an onsite position at our Temple, TX headquarters.
Texell was named one of the Best Credit Unions to Work for in the nation by the Credit Union Journal.
Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.
As a Debt Collector, you will:
Have 1+ years of collections experience and be comfortable with manual systems (we do not use an auto dialer).
Input data into Microsoft Excel spreadsheets.
Possess excellent attention to detail skills and accept constructive criticism with ease.
Preserve the credit union’s assets by collecting on delinquent accounts in all stages.
Make up to 500 outbound calls weekly on all loan types such as secured loans, unsecured loans, and credit cards.
Identify first payment defaults on unsecured loans and the issues preventing the remittance of timely payments and/or other payment issues.
Share responsibility for collecting on secured debt and assisting other staff with processing repossessed collateral; and
Maintain a positive attitude, be team oriented, able to accept constructive criticism, and treat each and every member with the compassion and respect they deserve.
We are looking for someone who has:
Graduated high school or equivalent.
Stable work history - we like to see candidates that have been in roles for 2+ years or more.
Relevant Collections experience of 1+ years.
Have strong Microsoft Excel skills.
The ability to thrive in a very fast-paced and sometimes stressful environment.
Previous call center or teller experience.
Strong analytical, negotiation and problem-solving skills.
Ability to persuade others to take a specific outcome.
Sound decision-making skills and intuitive natured to think on your feet.
Proficiency with Microsoft 365 products, with strong knowledge of Excel.
Experience with working in multiple systems at one time - comfortable navigating various platforms and computer equipment.
Has flexibility to work shifts during the week between 8-6 with occasional Saturdays.
We want you to know:
Texell offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, paid vacation time, and paid sick leave! Vacation and sick time accruals start on your 1st day with the credit union.
Texell holds company events such as Yearly Awards Banquet, Employee Family Day, Back to School Supplies for your Kids, and more!
We participate in sporting events such as the annual Corporate Challenge!
Texell is passionate about helping our community and we volunteer for several events each month with our team called Texell Serves.
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