Service Coordinator 3 - 1664

Minimum Starting Hourly Rate: $24.
24/hr Maximum Starting Hourly Rate - Dependent on Qualifications Benefits Health Dental Vision Life Insurance Generous Paid Time Off - 9.
23 hrs per pay period 10 Observed Company Paid Holidays 8 Hours Annual Volunteer Time Off Retirement Plan w/ Employer Match Employee Assistance Program Flexible Spending Account GENERAL DESCRIPTION Serves as the team lead for staff assigned by program supervisor.
Primary responsibilities include assisting in the daily operation of the waiver service coordination unit(s).
This includes providing technical assistance to service coordinators based on rules set forth by the Texas Administrative Code (TAC), Health and Human Services Commission (HHSC), as well as Central Counties Services IDD services policy and procedure.
Must be able to perform the functions of a service coordinator while also serving in a support role to staff.
Will provide constructive feedback in a positive manner to service coordinators to assistance in the understanding of programs, roles and responsibilities.
Will work closely with staff, other team leads, quality assurance staff and members of the IDD management team.
Will be required to communicate with staff from external and internal providers, as well as staff from HHSC.
May be required to travel the 5 county catchment area to meet service coordination needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity.
All of these qualities along with regular attendance, dependability, and promptness are required to provide quality and consistent services to IDD consumers.
Interact effectively and create and maintain a professional working relationship with all individuals, internally as well as externally.
Willing to accept coaching and constructive criticism from others while developing effective working relationships with all team members.
Support team concepts and cooperate with others to achieve team objectives.
Does not engage in gossip or negative talk, but instead is focused on solutions and ways to improve morale.
Must be able to provide positive and constructive feedback to Service Coordinators.
Demonstrates a high level of competency in all areas related to TAC and HHSC requirements related to Service Coordination responsibilities.
This includes the ability to complete all activities within required timeframes, as well as provide technical assistance and training to staff.
Assessment: Service Coordination Assessment (SCA), PAS/HAB, ICAP, IDRC and other required assessments Service Planning: Able to demonstrate person centered thinking concepts when developing or assisting staff develop a Person Directed Plan (PDP) and Individual Plan of Care (IPC).
Monitoring: Completes monitoring activities per unit policy and TAC.
Provides technical assistance to staff in developing good monitoring practices.
Crisis Prevention: Knowledgeable of the resources available for clients experiencing a crisis or at-risk for crisis.
This includes community resources, as well as Center resources (IDD Crisis Intervention Services, MCOT, etc).
Provides technical assistance and mentoring activities to Service Coordination assigned by supervisor.
This includes: Reviewing PDP’s, annual packets, transfers, SC updates Providing information on needed corrections in a positive manner that encourages growth and improvement.
Completing comprehensive chart reviews Providing ongoing training on forms, processes and policies.
Assists waiver services service coordination supervisor by: Assisting with planning, implementing and evaluating ongoing program needs.
Providing input on guidelines, procedures and policies and assisting in assuring compliance with these items May be involved in the preparation of or presentation of training about assigned service area(s).
Provides feedback on trends identified during paperwork reviews or commonly asked questions by staff Special projects, as assigned Documentation: Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) within Center policy.
Carries a caseload when needed and adheres to all Service Coordination requirements.
Communication: Responsible for carrying a work cell phone and returning calls from the office phone and work cell phone by 5pm the next business day.
Responsible for checking emails daily and responding by 5pm the next business day.
Must contact Supervisor when out for the day or running more than 15 minutes late.
Must indicate on board where they are going and a general time of when they should be returning.
Participate in the Random Moment Time Study as required, including completing the required training.
May be required to drive to the different 5 service counties, as needed, to complete job duties.
At times may be required to travel outside the catchment area for trainings or for cases with extenuating circumstances.
Must consistently work in a productive, problem-solving manner with program supervisor, additional team lead (if applicable), IDD Quality Assurance unit, IDD Data Manager and staff assigned.
Other duties as assigned.
Must stay compliant with all required training.
Demonstrate high ethical standards, trustworthiness, and personal integrity.
Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures.
Complete continuing education as required by professional standards and the Center.
Frequent daily driving within the catchment area may be required at times.
GENERAL QUALIFICATIONS Experience/Education/Licensing/Certification Bachelor’s degree in Psychology, Social Work or related social services area.
Prefer one year of related experience or training.
Knowledge/Skills/Abilities Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery.
All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
Ability to facilitate planning team meetings and develop the Person Directed Plan (PDP) based on the needs and desires of the consumer and family/guardian.
Ability to assess the consumer’s situation and revise the PDP accordingly.
Responds to consumer crises in a responsive and timely manner.
Ability to interview all relevant persons in the discovery process.
Ability to complete plan documentation and progress note documentation within timeframes set by the division.
Documentation must be timely and accurate.
Ability to proficiently utilize computer programs, e.
g.
, Microsoft Word and Excel.
Ability to see, hear and talk effectively within job requirements.
Ability to stand, sit and walk for extended periods.
Ability to effectively handle potentially aggressive behavior in a positive manner.
Ability to build and maintain positive relationships with peers in order to create an environment conducive to provide training and support to peers.
Ability to prioritize other job roles verses the Team Lead role and be approachable to peers.
Relationship Skills Ability to communicate effectively, both verbally and in writing.
Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
Ability to perform tasks effectively and efficiently.
Ability to plan and schedule work and implement directives without constant supervision.
Ability to present a professional appearance and conduct when representing the Center.
Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
Additional Requirements Must have and maintain a valid drivers’ license with an acceptable driving record.
Regular attendance and reliability is critical to business operations.
EQUAL OPPORTUNITY EMPLOYER Central Counties Services is committed to hiring and retaining a diverse workforce.
We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.