*FUNCTION*: The Technology Support Specialist is a full-time position providing staff and resident support of technology services and devices.
The Technology Support Specialist serves as the first line of communication for users to triage incoming service requests and begin the troubleshooting process for possible escalation to senior technicians or referral to our contracted support vendors.
*RESPONSIBILITIES: *
* Prompt, helpful, and polite responses to support requests via Web, email, phone, and in-person
* Troubleshooting a wide variety of email, operating system, software, browser, smartphone, printer, network, website, and other issues for end users
* Hardware troubleshooting and parts replacement on laptops, desktops, phones, and printers
* Assist with maintaining asset inventory and preparing equipment
* Content management of the CA to include support of resident and staff users, web content creation and maintenance, website training, and resident access support
* Back-up for Channel 18 scheduling of videos and maintenance
* Assist with department projects quarterly and annual projects
* Develop and provide training to CA staff, website administrators, and residents to include writing and editing technical documents
* Consult with other departments to analyze systems and assist in new systems development
* Support of Audio/Visual (AV) needs for the CA to include equipment setup and operation for live events, postproduction of recorded content for broadcast on television and web streaming and troubleshooting equipment.
* Professional appearance, demeanor, and communication style
*EDUCATION & EXPERIENCE: *
* Strong communication skills and the ability to interact with coworkers and clients
* Capacity for multi-tasking in a dynamic, fast-paced environment
* Excellent communication skills and ability to assist on a wide range of issues
* Self-motivated and able to work both independently and as part of a team
* Experience with AV systems
* Experience with website administration
* Experience with the Office 365 suite
* Experience with UCaaS/VOIP systems
* Minimum of one year experience on a helpdesk or with support ticketing systems
* Completed coursework in a related college/technical school degree or current and relevant industry certifications
*REQUIREMENTS:* The IT Department exists to support the operations of the Community Association and help in any way possible—sometimes even outside the scope of strictly technology—and as such is integral to the success of the company as a whole.
Please include a cover letter.
This should just be a short explanation of what your interest in the position is, relevant experience, and long-term career or education goals.
We would hope this position helps you achieve those goals!
Sun City Texas Community Association (SCTXCA) offers a complete benefit package for full time employees including: medical, dental, vision, short term disability, tuition reimbursement, company paid life insurance and long term disability, EAP and a 401k plan.
SCTXCA is an equal opportunity employer.
Job Type: Full-time
Schedule:
* 8 hour shift
Experience:
* Customer service: 1 year (Preferred)
Ability to Relocate:
* Georgetown, TX 78633: Relocate before starting work (Required)
Work Location: In person
Whatsapp
