Description:
Pain Specialists of America (“PSA”) is a Texas-based, multisite comprehensive pain management company that includes over 14+ locations.
PSA is growing rapidly.
We are looking for talented professionals who can support the business and help us achieve its strategic objectives and goals.
The Front Desk Coordinator position requires strong communication skills and is customer service driven.
The Coordinator serves as the initial point of contact for all incoming patients visiting the clinic and is responsible for ensuring that patients feel welcome and are properly greeted.
They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.
Job Location:
2701 E Stan Schlueter Loop STE 100
Killeen, TX 76542
Benefits Offered:
PTO
Medical, Dental, Vision Insurance
401k w/company match contribution
Short & Long-Term Disability
HSA (w/company contribution), FSA
Life Insurance (company paid + voluntary options)
11 Paid Holidays for the Year 2024
Employee Assistance Programs
Detailed Responsibilities
Check patients in, print out medication list and provide necessary paperwork
Collect co-pays and collect on balances.
Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
Document all payments and non-payments on the schedule and give to manager at end of day.
Verify demographics with patients and update as necessary.
Enter all appropriate patient demographics into corresponding EHR/EMR
Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
Scan paperwork into appropriate systems.
Confirm appointments
Send referral letters.
Retrieve procedure cost estimate from S-FAX.
Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
Maintain up-to-date HIPAA information in patient’s chart.
At all times, keep reception, waiting area and workstation tidy and professional.
Maintain patient confidentiality.
Other duties as assigned
Travel as needed
Requirements:
High school diploma or equivalent (Required)
A minimum of 1+ years of experience in a customer service position (Required)
Front desk experience in a healthcare/ clinical setting (Highly Preferred)
Bilingual Skill: Fluent in both Spanish and English - Verbal and Written (Highly Preferred)
Must be proficient in MS Word, Excel, PowerPoint and Outlook
Must pass a drug screen and background check (Required)
Other Position Requirements
Organized and detail-oriented
Customer-oriented
Healthcare experience
Insurance knowledge and skills
Possesses excellent written and verbal communication skills
Ability to multitask in a fast-paced environment and meet deadlines
Physical Demands
The physical demands described here are representative of some but not all physical demands, that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and listen.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This position is active and may require standing, long periods of sitting, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
The employee may frequently lift and/or move items over 10 or more pounds.
The following essential job functions are those functions that the individual occupying this position must perform.
A qualified person with a disability may request a modification or adjustment to the work environment (reasonable accommodation) which the company will attempt to provide unless undue hardship occurs.
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