Practice Manager

*Austin Health Partners* (Georgetown Pediatrics & Family Medicine) is seeking a tenured Practice Manager (PM) to join our growing and thriving team! Aligned with our mission statement and core values, this person will assist in directing and coordinating the overall operations of the care center, as well as liaise between the practice and community to foster harmonious relationships and address any barriers to exceptional service.
Our ideal candidate is a kind, compassionate, and collaborative leader and *they have ample and proven people management experience.
* They thrive and are able to lead others in a fast-paced environment on multiple projects.
They delegate the details with timely follow-up and ensure the quality of any task.
They are able to make quick decisions based on changing conditions and past collaborative resolutions.
These decisions are based on innovative and creative problem-solving skills.
And they are able to achieve results because they lead and inspire their staff to collaborate, implement, learn, engage and commit themselves to the practice and each other.
They understand that staff morale influence and drive customer satisfaction and the sustainable success of any business.
_*\*\*\* Must reside within reasonable driving distance to the clinic.
*_ *The Company offers a competitive and comprehensive benefit package that includes:* * Currently the Company pays 100% of the Employee’s = Medical Insurance (base/HSA) & $50k Life D&D insurance policy * Paid Time Off/ Sick Pay which increases based on tenure * Birthday PTO and Years-of-Service PTO awards * Health Savings Account [HSA] medical option – which includes a company contribution * Retirement 401(k) account with Company match * Employee-paid options include Dental, Vision, Life D&D, STD, LTD and AFLAC * Seven Paid Holidays - Jan 1, Memorial Day, July 4, Labor Day, Thanksgiving Day, Friday after Thanksgiving, and Christmas Day * Employee Assistance Program (EAP) – focused on counseling & everyday support for employees and any member of their household! *Who Are We?* Austin Health Partners (AHP) is an independently-owned, physician-led Pediatric and Family Medicine Supergroup consisting of multiple care centers in South Austin, Cedar Park, Round Rock, Pflugerville and Georgetown.
We offer an extensive array of beneficial services and resources to our patients, and our talented staff of Pediatricians, MA’s, NP’s, Office staff and other providers are amongst the highest quality in the industry.
Our care centers are consistently nominated by patients for awards such as "Best Pediatrician," "Best Family Practice," and more! *ESSENTIAL FUNCTIONS & RESPONSIBILITIES* _*Care Center Management*_ * Coordinates teams within the care center for optimal performance, a high degree of employee morale, and excellent customer service that reflects the core values of the clinic.
* Monitors workflow and schedules staff based on care center needs.
* Coordinates, manages, and approves staff PTO requests on a master schedule.
* Hosts regular staff meetings for idea sharing and collaboration, as well as to address issues and provide updates.
* Assists Front Desk Manager in coordination of staff recognition and periodic celebratory gatherings.
* Assists in establishing and implementing goals, objectives, policies, procedures, and systems at the individual employee, care center, and departmental levels.
* Receives and responds to patient/parent complaints, provides prompt feedback to involved staff and physicians, and provides constructive feedback and disciplinary recommendations as appropriate.
* Coordinates marketing efforts with AHP marketing personnel and physicians.
* Assists Front Desk Manager in with property management, housekeeping, maintenance, and contractors for any repairs or light construction needed in the care center.
* Provides oversight of purchasing supplies such as vaccines and medical equipment within budget without unnecessary interruption.
* Collaborates with CBO management and staff.
_*People Management*_ * Collaborates with Human Resources on recruiting and hiring efforts - requests job requisitions, places employment ads, ensures job descriptions and salaries are accurate.
* Screens and interviews applicants for open positions in a fast-paced, efficient and selective manner.
* Collaborate with Human Resources on employee relations, benefits, personnel issues, and special projects as assigned.
* Holds staff accountable for adherence to policies and procedures, addressing any performance or conduct issues in a timely, consistent, impartial manner.
* Provides regular performance reviews to all staff.
* Collaborates with the Front Desk and Triage manager as well as the clinical supervisors.
*REQUIRED & PREFERRED QUALIFICATIONS, SKILLS, EXPERIENCE & EDUCATION* * Bachelor’s degree from an accredited four-year college/ university preferred.
Preferred areas of studies: business, psychology or communications.
* A minimum of 5 years of healthcare experience is required.
* Also required is 4+ years in a people management role and at least 2+ years directly managing/supervising a minimum of 5 employees.
* Knowledge of medical billing and CPT codes.
* Familiarity with HIPAA, CLIA, OSHA, and the overall healthcare regulations and environment.
* Knowledge of general office administration, human resources, risk management, and performance improvement processes.
* Knowledge of electronic health records.
* Proficiency with general information technology programs including Word, Excel, Google Suite; and first-level IT troubleshooting for basic desktop/ laptop/ printer/ scanner equipment, and general office machines.
* Ability to communicate professionally and effectively verbally and in writing.
* Ability to provide excellent customer service to customers and patients.
* Positive, enthusiastic, motivating leadership style with a high level of work ethic and personal integrity.
* Skill in exercising a high degree of interpersonal communication with subordinates, peers, and supervisors.
* Demonstrating excellent judgment and discretion to achieve organizational objectives.
* Creative and engaging problem-solving skills.
*PHYSICAL DEMANDS & WORK ENVIRONMENT* The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
This job will require exposure to patient elements.
Works near others, usually within a few feet.
May work in a noisy or distracting environment.
This role routinely uses standard office equipment.
*EXPECTATIONS, HOURS OF WORK & TIME COMMITMENT* The core hours of work are Monday through Friday, 8:00 a.
m.
to 5:00 p.
m.
, but can vary depending on business needs.
This position will require occasional weekend and evening hours.
*AAP/EEO Statement* Austin Health Partners is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_\*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job.
Duties, responsibilities, and activities may change at any time.
_ Job Type: Full-time Pay: From $70,000.
00 per year Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Health insurance * Health savings account * Paid time off * Vision insurance Education: * Bachelor's (Preferred) Experience: * healthcare: 5 years (Required) * people management: 4 years (Required) Ability to Commute: * Georgetown, TX 78633 (Required) Ability to Relocate: * Georgetown, TX 78633: Relocate before starting work (Required) Work Location: In person