Job Summary
The Broadband Service Technician is responsible for residential and commercial installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work.
This role will be responsible for ensuring and recording correct RF signal levels.
The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders.
This role participates in a 24/7 on-call rotation.
Duties and Responsibilities
Residential install, service/repair, and disconnects* (data, video, phone) on customer premises
Assist supervisors and technicians with escalations and specialized work orders
Ensure/record correct RF and signal levels within specifications
Communication with leadership and dispatch as needed
Customer education
Operate company vehicle in safe and responsible manner
Participation in a 24/7 on-call rotation
Other duties as assigned
Requirements/Qualifications
Education: High school diploma or equivalent
Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician
Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone
EEO Statement
Astound Broadband is proud to be an Equal Opportunity Employer.
We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.
astound.
com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.
pdf
Experience
Required
2 - 3 years: Telecommunications Technician
Education
Required
High School or better
Licenses & Certifications
Required
Drivers License
Skills
Preferred
Customer Service
Prioritization
Analysis
Verbal Communication
Behaviors
Preferred
Functional Expert: Considered a thought leader on a subject
Team Player: Works well as a member of a group
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Job Security: Inspired to perform well by the knowledge that your job is safe
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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