Established, leading healthcare organization committed to delivering exceptional patient care and fostering a positive and compassionate environment is needing a Patient Service Representative to join us full-time within our Temple location!
CSC Customer/Patient Service Rep I:
\*Must be US Citizen or Perm Resident
\*Minimum 6 months contract.
Payrate: $18.
00/hr
Shift: 1st Shift - *Thursday - Monday* :_ *9:00 AM – 5:30 PM*_
JOB SUMMARY:
Customer/Administrative Support-
This includes *answering phones for public and internal (employee, patient, visitor) *customers: documentation and dispatch of work requests.
Ability to assist in special projects.
DUTIES:
* Proficient in ALL *phone and work request dispatch responsibilities.
*
* Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
* Assists with the *workflow and assignments* for patient transporters.
Leads or participates in projects in support of the department.
* Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
* Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
* Performs all position appropriate duties as required in a competent, professional and courteous manner.
* Greet and check-in patients, ensuring a *positive and welcoming experience*
* Answer phone calls and *schedule appointments* using the office's phone system
* Provide *medical administrative support *by *verifying patient information, collecting co-pays*, and updating patient records
* Assist with *medical records managemen*t, including filing, scanning, and retrieving patient documents
* Adhere to HIPAA regulations to protect patient confidentiality
* Collaborate with medical staff to ensure smooth operations of the medical office
* Utilize knowledge of medical terminology and *Epic system *to accurately document patient information
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to handle difficult situations; providing *conflict resolution* if necessary.
Excellent customer service skills.
-Ability to read and write in the English language.
-Proficiency with the *Microsoft Office Suite of software.
*
-Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
-Ability to be successful in a stressful, fast-paced environment.
REQUIREMENTS :
> Experience in an *administrative support *role and/or *customer service preferred.
*
*> Healthcare, call center, or dispatch service experience* preferred.
Patient Services Representative
- Previous experience as a *medical receptionist *or in a similar role is preferred
- Proficiency in using *phone systems *and other office equipment
- Strong *organizational skills* with attention to detail
- Excellent communication and customer service skills
- Knowledge of medical terminology and familiarity with *Epic system* is a plus
- Ability to handle confidential information in accordance with *HIPAA guideline*s
Join our team as a Patient Services Representative and contribute to providing exceptional care to our patients.
This role plays a vital part in ensuring smooth operations at our medical office.
Apply now to be considered for this rewarding opportunity.
--------HOW TO APPLY---------
If you are an experienced Patient Service Rep & have dispatch experience, APPLY NOW! After applying, call Leah *@ 214-730-5175 *to be reached out to with more information ASAP
Job Type: Full-time
Pay: $18.
00 per hour
Benefits:
* Dental insurance
* Disability insurance
* Free parking
* Health insurance
* Life insurance
* Paid training
* Referral program
* Vision insurance
Healthcare setting:
* Clinic
* Hospital
* Inpatient
* Private practice
Medical specialties:
* Hospital Medicine
* Internal Medicine
* Primary Care
* Public Health
Schedule:
* 5x8
* 8 hour shift
* Day shift
* No nights
Experience:
* Patient Service: 2 years (Required)
* Dispatching: 1 year (Required)
Ability to Commute:
* Temple, TX (Required)
Ability to Relocate:
* Temple, TX: Relocate before starting work (Required)
Work Location: In person
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