Counter Sales Representative

Higginbotham Brothers dates to 1881, when the company opened its first general store in Texas.
Today, Higginbotham Brothers supplies professional builders, remodelers and do-it-yourselfers with lumber and a deep catalog of specialty building products, including hardware, windows, doors, plumbing materials and interior/exterior paint, from its 40 locations across Texas and Oklahoma.
US LBM provides a wide range of building materials to cons tru ction professionals, combining the advantages of our national scale with the excellent service levels, expertise , entrepreneurial culture and customer relationships of our local brands.
As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates acc ess to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
Position Overview The Cou nt e r Sales Representative is responsible for assisting customers and contractors with the sales process by taking orders over the cou nt e r , answering questions, and receiving payment for customer orders.
This position typically works in a retail environment.
Essential Job Duties Greet and interact in a positive manner with customers.
Assists with questions regarding merchandise, location of merchandise in store, pricing, and promotions.
Process customer sales through use of cas h register.
Receive payment by cas h , check, credit cards, vouchers, or automatic debits and processes acc ording to company standard procedures.
Provide initial response to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
Facilitate product selection of scheduled and walk-in showroom customers, using proper forms to assure consistent records of selections.
Purchase special products and obtain information on pricing specifications, uses, and availability.
Attend assigned training and meetings as required to increase knowledge of entire product offering.
Create acc urate and complete inv oices, work orders, and sales tickets.
Code and input customer orders, pricing information, and additional data into the computer system.
Issue refunds or credits to customers with manager approval when necessary.
Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly mai nt ain all cas h levels at the registers, compute and record totals of transactions.
Responsible for appearance of the showroom, the physical integrity and pride of the showroom.
Mai nt ain store environment including door s, floors, windows, ceilings, restrooms, and workstations.
Clean and dust products, displays, and face of the products.
Mai nt ain stock levels on the sales floor and in the stockroom.
Assist with physical inv e n t o r y .
Other duties as assigned by location management.
Knowledge, Skills & Abilities Minimum education required - High School Diploma or GED equivalent.
Minimal experience required - building material knowledge and sales experience a plus.
Special skills required - Commitment to providing excellent customer service, strong oral and written communication skills.
Mai nt e n a n c e of professional demeanor.
Must be detail-oriented and highly observant.
Must be able to multi-task.
Must possess good mathematic skills.
Able to use a calculator and computers.
Knowledge of building materials, applications, related equipment, and/or cons tru ction industry.
Good interpersonal and customer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written communication skills.
Ability to read and understand blueprints.
Should be fa mil iar with computer, printer, telephone, copy machine, fax machine, engineer's scale/ruler, mechanical tools, inv e n t o r y , and inv e n t o r y c o n trol.
Must be able to drive and walk throughout yar d s, plants, and offices, computer literate with Microsoft Office products and Trend system.
Ability to work Saturday and evening schedules as required .
Physical demands include standing regularly, walk , use hands and arms to finger, handle, feel, carry, or reach.
Oc cas ionally required to sit; climb or balance or stoop; kneel, crouch, or crawl.
Regularly lifting up to 25 lbs.
, frequently lifting up to 50 lbs.
, and oc cas ionally lifting up to 100 lbs.
Higginbotham Brothers (HBC) , a Division of US LBM Holdings, LLC is an equal opportunity employer.
We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.