Housekeeping Manager

*Objective:* The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.
Also, to manage the housekeeping team and carry out allocated daily, weekly, monthly, and other tasks cleaning and maintaining the hotel, public and event spaces.
*Primary Area of Responsibility:* · Forecasting weekly expenses including labor cost.
· Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
· Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner.
Follow up to ensure guest satisfaction.
· Motivate, coach, counsel and discipline all housekeeping personnel according to Hotel SOP's.
· Ensure compliance with Standard of the Week training, using the steps to effective training according to hotel standards.
· Maintain a regularly scheduled cleaning program (i.
e.
floor care, hard cleaning, mattress flipping, etc.
) and maintain a detailed checklist for each position.
· Assist in maintaining and controlling all housekeeping equipment.
· Ensure that large guestroom turns are managed efficiently.
· Ensure consistency with departmental opening and closing procedures.
· Prepare and conduct housekeeping interviews as required and follow hiring procedures according to Hotel SOP's.
· Develop employee morale and ensure training of housekeeping personnel.
· Inspect rooms daily and ensure that some rooms are inspected with supervisors on a daily basis.
· Assist in inspecting all VIP rooms prior to arrival.
· Ensure that public areas, guest rooms and back-of-house areas are cleaned to hotel standards.
· Assist in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
· Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
· Ensure guest privacy and security by correctly following Hotel procedures.
· Monitor work orders and submit to Engineering according to hotel procedures.
Follow up on work orders to ensure completion.
· Conduct pre-shift meetings for room attendants.
· Respond to emergency situations and filling out proper forms.
· Balance and clear room status nightly; compare the p.
m.
housekeeping report with the PMS room status report and resolve any discrepancies.
· Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to operations manager on a timely basis.
· Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
· Maintain Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
· Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
· Ensure implementation of all Hotel policies and house rules.
Understand hospitality terms.
· Monitor out-of-order, out-of-service and discrepant rooms.
· Must maintain constant communication with Guest Services.
· Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Hotel standards.
· Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards.
· Maintain key control system for house keys.
· Focus the Housekeeping Department on their role in contributing to the Guest Service Scores.
· Properly store, secure and issue supplies as needed to meet business demands.
· Ensure completion of regular maintenance and cleaning projects on a biannual basis.
· Ensure overall guest satisfaction.
*Must haves:* · Positive, guest focused attitude.
· Dynamic, energetic, creative team leader.
· Good communicator · An understanding and ability to work in a multi-cultural environment.
· Desire to learn and develop knowledge in the best interests of expanding and caring for the property · Be fit – able to bend, reach, stoop, lift to 50 pounds and stand for long periods of time.
· 2-3 years’ work experience in a similar position.
Job Type: Full-time Pay: $42,000.
00 - $45,000.
00 per year Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Morning shift Work Location: In person