The Shift Leader improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift.
The Shift Leader has full accountability for restaurant operations during assigned shift when management is not present.
This position operates under the direct management of the General Manager and helps lead the restaurant team.
This position interacts with Team Members, restaurant management, outside vendors, members of the field operations team, and Guests.
RESPONSIBILITIES
Responsible for restaurant operations (labor, inventory variance) during assigned shifts, including opening and closing restaurant
Provides production direction to Team Members in a clear and concise way
Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
Delegates in a way that encourages teamwork during shift to ensure that the restaurant operations comply with
Company standards
Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
Works with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner
Directs, trains and motivates Team Members during shift on each of the workstations
Complies with the requirements of government regulations, Market Policy, food safety, Security Policy, operations, and policies and procedures relating to all activities in the restaurant during the shift
Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
May perform essential functions and duties listed in the restaurant Team Member job description
Flexible to work evenings, weekends and holidays.
Prompt and regular attendance on assigned shifts
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