Lead Customer Service Representative

*Job Description Summary:* *Snyder's Recycled Auto and Truck Parts is seeking a Lead Customer Service Representative to anchor our customer service department within our showroom.
This vital role demands an individual capable of steering our CSR team towards delivering unmatched customer service, addressing complex issues, and fostering an environment of excellence and satisfaction.
Acting as the bridge between our customer service team and other departments, the Lead CSR ensures fluid communication and problem-solving initiatives align with Snyder’s core values and operational goals.
* *Key Responsibilities:* *1.
Team Leadership and Management:* * *Oversee the customer service team’s daily operations.
* * *Train, mentor, and evaluate CSRs to uphold superior service standards.
* * *Schedule team shifts to ensure consistent service coverage.
* *2.
Customer Service Excellence:* * *Directly manage escalated customer interactions.
* * *Utilize customer feedback to refine and enhance service delivery.
* * *Develop strategies to bolster customer loyalty and satisfaction.
* *3.
Process Improvement:* * *Identify and amend inefficiencies within customer service operations.
* * *Implement innovative customer service practices.
* * *Generate regular performance and metric reports for strategic improvement.
* *4.
Interdepartmental Collaboration:* * *Collaborate with various departments to streamline customer service resolution.
* * *Serve as the primary contact for projects affecting customer service.
* *Requirements:* * *Demonstrated leadership in a customer service setting.
* * *Exceptional verbal and written communication skills.
* * *Proficiency in CRM systems and MS Office.
* * *Experience in sales support, inventory management, and forklift operation is advantageous.
* *What We Offer:* * *Competitive compensation and benefits.
* * *Opportunities for advancement in a dynamic work environment.
* * *A culture that values innovation, efficiency, and professional development.
* * *Medical, Dental, Vision Benefits * * *PTO starts on Day 1, every 40 hours worked, you will receive one hour of PTO after 1 year of employment, you will receive 2 hours of PTO for every 40 hours worked.
* · *Snyder's is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
* *Pay Range- $17-$20 depending on qualifications.
Depending on experience.
* *\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*Ambitious candidates are encouraged to apply by sending a resume and cover letter to: https://secure4.
saashr.
com/ta/6167359.
careers?CareersSearch%27%3ECareer* *"Lead Customer Service Representative" as the subject.
Join us to drive the future of auto recycling and customer service at Snyder's.
* Job Type: Full-time Pay: $17.
00 - $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Application Question(s): * Exceptional verbal and written communication skills Experience: * Leadership: 1 year (Preferred) * sales support: 1 year (Preferred) * inventory management: 1 year (Preferred) * forklift operation: 1 year (Preferred) Ability to Relocate: * Holland, TX 76534: Relocate before starting work (Required) Work Location: In person