Shift Leader

*Shift Leader* *Position Summary*: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.
*I.
Primary Job Duties* The position of Team Member/Shift Leader is responsible for the following major duties and tasks: *1.
Creates a World Class Guest Experience* * Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service.
Builds team understanding and commitment to guest service standards.
* Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
* Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
* Provides guest satisfaction by assisting and resolving all complaints in person or by phone, * Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.
*2.
Delivers Exceptional Brand Standards, Cleanliness and Safety* * Monitors and ensures all menu products are prepared and served according to standard procedures.
* Ensures that all product holding times are strictly observed.
* Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.
* Maintains standard procedures for receiving, handling, and storage of food products.
* Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.
* Ensures that all tasks are accomplished in a safe manner.
* Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.
* Monitors and ensures adherence to all safety and security policies and procedures.
*3.
Communicates Openly With Manager and Team Members* * Listens and follows directions.
* Assigns job duties to team members and ensures successful completion of all assignments and activities.
* Provides feedback to team members on job expectations and standards.
* Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.
* Responds positively to feedback.
* Is honest and courteous when communicating with guests, team members, vendors, and managers.
* Communicates positively about the company.
* Conducts All Star Training and provides feedback to team members on performance.
*4.
Demonstrates and Fosters Team Work* * Keeps supervisor informed of work related issues.
* Recognizes and rewards team member performance.
* Works well with team members and fosters teamwork.
* Offers help without being asked in all areas of the restaurant.
* Supports Company values, goals, and work rules.
*5.
Performs Administrative Duties as Assigned* * Monitors and performs opening and closing duties as required * Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet * Enters inventory and payroll as required * Ensures compliance to established cash handling and security processes * Adheres to company policy and procedure for bank deposits * Performs other duties as assigned by Manager/Assistant General Manager *II.
Technical and Other Skills Required:* * Must be 18 years old.
* Must have a high school diploma or equivalent (GED).
* Must be eligible to work in the United States.
* Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.
* Must pass a background check.
* Must have access to a telephone 24 hours a day.
* Must be available to work assigned schedule and open and close the restaurant.
* May be required to work temporarily at other restaurant locations.
Job Types: Full-time, Part-time Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Experience level: * 1 year Restaurant type: * Quick service & fast food restaurant Shift: * 10 hour shift * 8 hour shift * Day shift * Evening shift * Morning shift * Night shift Weekly day range: * Every weekend * Monday to Friday * Weekends as needed Application Question(s): * What are your salary expectations? Experience: * Leadership/Management: 1 year (Preferred) License/Certification: * Driver's License (Required) Ability to Relocate: * Killeen, TX 76542: Relocate before starting work (Required) Work Location: In person