Overview
An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.
They performs all duties of the Restaurant Manager in their absence.
Primary duties generally include floor operations, and Brand Training programs.
Generally responsible for providing strong, positive leadership to his/her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable topline sales of a single restaurant.
They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
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Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff Ensure Brand standards, recipes and systems are executed Create and maintain a guest focused culture in the restaurant Review guest feedback results and implement action plans to drive improvement Communicates restaurant priorities, goals and results to restaurant team members Execute along with RM, new product rollouts including training, marketing and sampling where applicable Execution of Point of Purchase instore set up per Brand standards Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws Control costs to help maximize profitability Completion of inventory on a periodic basis as determined by Franchisee Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards Support RM in assigning staff and deployment
Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee Manages cash over/short in restaurant and ensures team members are following franchisee's cash management
policies
• Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
• Basic computer skills
• Fluent in spoken and written English
Basic math and financial management Previous leadership experience in retail, restaurant or hospitality
Key Competencies
Good analytical skills and business acumen
• Works well with other in a fun fast paced team environment
Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
Ability to train and develop a team Guest focused
Time Management
• Problem solving
• Motivating others
Physical Demands/Working Conditions:
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Standing on feet
• Repetitive motion including bending, stooping and reaching
Lifting packages (if applicable)
Wearing a headset (if applicable)
• Working in a small space
O 2020 DD IP fiolder I.
LC.
All rights reserved.
This template is proviileil to Dunkin' franchisees to help then design humild resource programs for their cmployees.
Franchisees are not required to use it and reinain solely responsible for designing and inplementing their own human resource programns, niinning their day to day
operations, and for complying with all applicable laws.
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