SS2-Smoothie Sailing LLC
AN INDEPENDENT FRANCHISEE OF SMOOTHIE KING FRANCHISES, INC.
Shift Lead Job Description
Employer: You are employed by SS2-Smoothie Sailing LLC.
We are an independent franchisee of Smoothie King Franchises, Inc.
Job Purpose
Shift Leads serve as the Team Leader.
They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.
Duties and Responsibilities
Composure
“Thinks on their feet" at all times regardless of internal or external pressures
Informs General Manager to all problems or unusual matters of significance
Assists Team Members at the point of sale (POS) with upselling
Delegation
Ensures all Members of Team work together to maintain efficient store operations
Assists in Team Member management during scheduled shifts
Drive For Results
Supports and adheres to company standards for operations, marketing/communications and brand identity
Encourages Team Members on shift to exceed goals and complete all checklist tasks
Ethics and Values
Fulfills cash handling and inventory reporting responsibilities with honesty
Is trusted and relied upon with sensitive information from both their Team and General Manager
Lives and promotes the culture, values, vision and mission of Smoothie King
“Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store
Guest Focus
Is responsible for product and Guest Service experience
Ensures Guests purpose is met when smoothies are ordered
Greets and engages with the Guest to provide a friendly experience
Ensures self and team on shift demonstrate “Guest comes first” attitude
Blends smoothie according to the recipe ticket for a consistent taste
Self-Development
Is willing and looking to take on new tasks outside of their role
Asks for feedback from General Manager
Time Management
Shows up on time for work
Balances personal life without interference to their work schedule at Smoothie King
Talks through checklist tasks with Team Members that need to be completed during the shift
Experience Requirements
6 or more months Guest Service experience in a restaurant or retail environment
Essential Job Functions
Ability to lead both by example and direction in a fast paced environment
Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety
Ability to follow procedures and willingness to comply with dress code requirements
Ability to keep the store clean and follow food safety regulations
Ability to operate a blender and POS cashier system
Ability to move boxes, weighing up to 55 lbs throughout the store
Ability to position self to bend, reach and scoop through assigned shifts
Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
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