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Manager; Customer Relationship Management - SFDC (Remote)

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Posted : Tuesday, December 05, 2023 01:27 PM

McLane is one of the largest and most stable supply chain services leaders in the United States.
We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years.
Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.
Manage the implementation, customization, and optimization of Salesforce.
com (SFDC) to enhance our customer relationship management (CRM) processes.
Collaborate with cross-functional teams, facilitating smooth integration with various business systems.
Enhance the efficiency and effectiveness of the sales organization through strategic collaboration and a comprehensive approach to managing SFDC.
Collaborate with various stakeholders to ensure alignment between business needs and solutions output.
Serve as a subject-matter expert and one of the point of contacts for the business on SFDC.
PAY AND BENEFITS: The pay range for this position is $95k to $115k based on qualifications and experience.
This role is also eligible to participate in the annual incentive plan with a target incentive of 12.
5% of your base annual salary.
Full-time employees are offered benefits including health/RX, dental and vision insurance; flexible and health spending accounts (FSA/HSA); short and long-term disability coverage, supplemental life insurance; 401(k); paid time off and holiday pay for Company designated holidays.
ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES: Oversee and manage Salesforce.
com for optimal system performance and data integrity.
Collaborate with IT and cross functional teams to customize and configure Salesforce.
com to meet specific business requirements and integrate Salesforce.
com with other systems as appropriate.
Stay current with Salesforce.
com updates and recommend enhancements.
Develop and execute training programs for end-users to maximize Salesforce.
com utilization.
Responsible for SFDC administration and reporting, manage daily support tasks for SFDC.
Provide ongoing support, addressing inquiries, and troubleshooting issues.
Implement and maintain data management best practices.
Design and generate custom reports and dashboards for insights into sales performance and service level key performance indicators.
Analyze data trends and recommend optimizations.
Implement and refine workflow automation to streamline processes and enhance productivity.
Identify opportunities for automation to improve operational efficiency.
Enforce security best practices to protect sensitive data in Salesforce.
com.
Ensure compliance with industry regulations and company policies.
Support Director, CCOE to conduct a gap analysis of the current SFDC environment and recommend improvements to assist the business in achieving its goals, drawing on best practices and professional experiences.
Regularly review business processes, identify improvement needs, and formulate project plans with various stakeholders.
Lead and motivate a team of multiple direct reports.
Create a skilled and high performing team by recruiting, training, writing performance appraisals, giving feedback, holding accountable, and providing corrective action as necessary.
Become well versed on all aspects of McLane Company and the industry as a whole.
Other duties as assigned.
MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS: Bachelor's degree with a minimum 5 years of commercial or IT experience.
Knowledge in all aspects of McLane Company and the industry as a whole.
Experience managing and leading teams is desired.
Strong computer skills to include McLane systems plus Microsoft Word, Excel and PowerPoint.
Able to balance multiple projects, interact with a wide range of key stakeholders, and provide superior support to McLane business unit.
Excellent organization and communication skills.
Leadership abilities to include both verbal and written communication skills, a professional attitude and appearance, strong self-confidence, multi-task-oriented decision-making skills, and the ability to plan for success.
Able to work with and communicate with many different reporting level groups, to include sales teams, peers, subordinates, mid-managers, and senior mgmt.
team.
Able to write reports, business correspondence, procedure manuals, intra-company memos and outside correspondence.
Able to effectively present information and respond to questions from groups of managers, customers, vendors, and teammates.
Able to define problems, collect data, establish facts, and draw valid conclusions.
Strong analytical and communication skills with a proven ability to work effectively in a team environment.
Valid driver's license and a good driving record.
WORKING CONDITIONS: Office environment.
Occasional travel (less than 25%) may be required.
This position has official supervisory responsibilities.
Candidates may be subject to a background check and drug screen, in accordance with applicable laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Phone : NA

• Location : Temple, TX

• Post ID: 9072026236


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